How can we delight our customers

Providing instant answers to customer queries will make them keep coming back for your services. So, make sure you have the right live support chat software in place. So, keep on enforcing the idea amidst your support team to be more understanding and patient while having a conversation with your customers. Such practice leaves an impact on customers, prompting them to spread the positive word about your brand.

Jared is a customer support expert. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction.

ProProfs Chat Chat. Survey Maker Create customer satisfaction survey for free. We believe software should make you happy Learn more about us. June 22, Last modified: June 4, Do you want a free Live Chat software? Jenny Dempsey Customer Experience Manager. Kenneth L. Brown Sr. So, in the end, your customers will never forget the bad experiences they have had with you.

Such experiences have colored their impression of you as a brand. Going that extra mile to delight a customer is essential to survive today. But wowing every customer is a pricey deal. Think strategically. Act smartly. Delight invariably. Try Live Chat for Free. Jared Cornell. Why does this matter to your customers?

What problems do you solve, or goals do you help them achieve? Empathize with Customers Put another way, this means showing your customers you actually care, understanding them well beyond basic segmentation to support their emotional wants and needs through attitudes, actions, and words.

Empower your Employees Bottom line is pretty simple — happier employees really do mean happier customers. Empower them with the authority and the tools to improve customer experience, and watch employee and customer engagement soar. Focus on the Experiences That Matter Most to Customers Across the typical end-to-end customer journey , your customers have multiple interactions and experiences. By focusing on improving those that matter MOST to your customers by determining the degree to which they drive dissatisfaction or loyalty , you can prioritize spend and better allocate resources.

Know Your Customers Top Issues Gathering information from multiple sources surveys, employees, social, call center, etc. Help Customers Achieve Their Goals Many companies push their products, services and agendas on their customers.

After all, companies are people too. Provided, of course, you back that apology up with action, and resolve the issue. Listen to your Customers Voice-of-the-Customer VoC tools include relationship and transactional surveys, advisory boards, user experience research and more. Integrate and analyze to see where you can have the greatest impacts on customer experience and business results, and take action on what you learn. Try it for holidays or for major milestones, like hitting their targets, or the anniversary of your partnership.

Well, your customers are no different. This one is super simple but incredibly effective. Keep a note of all your customers throughout the year, and send the most valuable ones handwritten notes around Christmas. Great customer service is rarer than you think, with most places doing the bare minimum.

Outside of that, you can reward customers for their loyalty. Send them promotional offers, invites to VIP sales, and first access to new product lines. During the interview, focus all the questions around them and their experiences, rather than trying to shoehorn in a plug for your own business.

Toward the end of the interview, you can ask them how your service has made a difference to their lives, just to round it all off. Countingup is the business current account with built-in accounting software that allows you to manage all your financial data in one place. With features like automatic expense categorisation, invoicing on the go, receipt capture tools, tax estimates, and cash flow insights, you can confidently keep on top of your business finances wherever you are.

You can also share your bookkeeping with your accountant instantly without worrying about duplication errors, data lags or inaccuracies. Seamless, simple, and straightforward!