Outsourcing when and how should it be done

October 25, Free Resources. Share When Should You Outsource? Hire a house cleaner or cleaning service. Hate cutting the lawn and doing yard work? Hire a landscaping company. No time to walk the dog? Hire a dog walker. Hire a surrogate. Kidding on the last one, since that is a major life decision, but you get the point!

Same rules apply in business! You can take the rating a step further and put a dollar amount to the duties being performed. Here are a few of the challenges you can encounter: Language and cultural differences can cost you in additional hours being worked for corrections. Time zone logistics. Working with someone overseas will have you working early in the morning or late in the evening to get real time communication. The window of communication is shortened.

Yes, there are service providers that could give an ultra-low fee for each call or project you delegate to them monthly. Don't be cheap in the quest to find quality outsourcing.

This is because Business Process Outsourcing BPO providers also invest in infrastructures, equipment, compliances and tools to hire the best talent. Creating plans and strategies is one of the most crucial pieces of advice first-time clients should follow. Yet, some of them still jump straight to outsourcing just because they see other companies get successful with it.

Some clients think their service provider can do anything they delegate to them. Rushing the outsourcing of too many functions to outsource in one go will not go well.

Your outsourced team may want to feel like they are a part of your company. At the same time, they need to know the processes and responsibilities covered by their line of work. As much as possible, do not let your team work on everything on their own. While they can work on setting up and fixing your systems, they may not maintain it the way you expect and according to your branding.

Lastly, companies need to have a backup strategy in case their service providers do not meet their expectations. Not having one can pretty much damage your brand identity and reputation to your customers.

Think of what Kylie Jenner learned from managing her cosmetics brand. The best way to avoid mistakes in outsourcing is to plan your next steps forward. Here are some of the next steps you can do easily. Rather, focus first on an area you want to improve, such as customer service or software development, and how your team can help to develop this aspect.

Your relationship with your team does not end with training your processes. Most service providers now offer co-managing solutions where you can monitor and update your team on their progress. You can change your cookie settings through your browser. Open Advanced Search.

DeepDyve requires Javascript to function. Please enable Javascript on your browser to continue. Outsourcing: When and how should it be done? Kumar, Sameer ; Eickhoff, Jason H. Read Article. Download PDF. Share Full Text for Free. Web of Science. Let us know here. System error. Please try again! How was the reading experience on this article? The text was blurry Page doesn't load Other:. Details Include any more information that will help us locate the issue and fix it faster for you.